CW Works uses Australia Post eParcel or Sendle for all parcels. All items/service jobs that are dispatched from CW Works are sent once payment has been received in full. If we are not notified of a shipping preference, shipping will default to standard shipping. The intended return/delivery address for all service jobs and sales items must be specified on our booking form or when a sale is being organised.
Sales orders and service jobs will be dispatched within 1 business day once payment is received in full.
CW Works is not responsible for transit times to or from our workshop. Delivery times may vary depending on your location and other external factors out of our control. We cannot do anything to expedite this process. If you suspect your parcel has been lost in transit and it has been delayed more than 5 business days past its estimated delivery date please contact us.
Free standard return freight is included with all direct consumer service types.
Any service jobs/items sent to CW Works are not the responsibility of CW Works until they have been received and accepted in our workshop. You can gauge the arrival time of your parcel with CW Works using the tracking details provided by your freight provider. CW Works will not contact you when your service job/item is received by us unless we suspect it has been damaged during transit to us or parts/pieces are missing. We recommend that all service jobs/items are sent via tracked postage so you can gauge your parcels arrival time. We kindly ask that you refrain from contacting us for an update on progress unless your suspension/item has been with us for longer than our standard 1-3 business day turnaround time according to your tracking details. We recommend that all service jobs/items be sent with adequate insurance/damage cover. CW Works is not responsible for any damage incurred to service jobs/items during transit to us.
Completed service jobs/sales items will only be dispatched when paid for in full.
Any service jobs/sales items returned to CW Works for any reason are not the responsibility of CW Works until they have been received and accepted in our workshop. Adequate insurance/damage cover is the responsibility of the customer.
Returns
If you receive an incorrect item we will provide either a refund or exchange if notified within 30 days of the invoiced date. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any issues. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre-pay all postage.
CW Works is not responsible for any item purchased for self-installation and cannot guarantee a refund, credit, or exchange, as we cannot verify correct installation outside of our workshop. Items incorrectly sent by CW Works or damaged during transit to the customer will not be accepted for return or a refund, credit, or exchange if the customer has attempted to use the item regardless of its specification, condition, or has damaged it themselves. Any attempted use or installation of an incorrect item or item damaged in transit will be considered an acceptance of its suitability for the purpose it was purchased for, and no refund/credit or exchange will be provided in hindsight.
Any spare/service parts purchased for self-installation will not be eligible for refund, replacement, exchange, credit, or return unless the product itself is found to be faulty, this includes incorrectly purchased parts. CW Works is not responsible for final choice of any spare/service parts purchased for self-installation under any circumstances. We do not recommend you service your own suspension if you are unable to determine what parts you require from the relevant manufacturers service manual.