Warranty Form

X-Fusion Warranty

X-Fusion Warranty Booking Form

Once this form is completed, please print a copy and enclose with the item and send via a tracked service to:

CW Works
127 Amber Crescent
Narre Warren VIC 3805

Please note: We do not accept customer drop-off of product.

(8-10 alphanumerics, a space, followed by 8 numbers) On forks, it is on the crown. On shocks it is by the eyelet. On droppers it is on the lower mast
(To be sure of safe return please indicate other parts sent, where applicable)
Drag & Drop Files, Choose Files to Upload

Always use a tracked service to send items to CW Works. We will not take responsibility for goods lost in transit and/or not received by CW Works.

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Terms and Conditions

  • Our current turn around times are 3-5 business days (pending parts availability)
  • Bookings enter the service queue once they are received by CW Works
  • Proof of purchase is mandatory for warranty requested work.
  • Upon completion, items will be shipped back via Standard postage.
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Workshop Update

Our workshop will be closed from 23 March while we attend the Taiwan Bike Show and complete training at X‑Fusion. We’ll resume warranty and servicing work from Tuesday, 7 April.

Parts and product sales will continue as normal during this period, so feel free to place orders as usual.

Sending in a job?

  • Anything not received by close of business Friday 20 March will be worked on once we return.
  • If your job won’t arrive by the 20th, no problem — staff will still be here to accept parcels.
  • Jobs will be prioritised based on date received.

Thanks for your patience. If you need anything, send us an email or give us a call — we’ll be back soon!

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